We want you to be completely satisfied with your order and we would hope to resolve any problems you may have. If, however, you are in any way unhappy with your purchase we will promptly exchange the item, issue a credit or refund you.
Terms and Conditions
- Customers have the right to return their order within 28 days of purchase. Where the customer exercises their right to cancel an order after processing, only the product costs will be refunded upon receipt of returned goods as Fabricspray.co.uk does not refund postal charges.
- All returned products will be refunded or exchanged provided they have not been used, opened or damaged. We reserve the right to charge a 15% restocking fee. Postage costs will only be refunded if goods received were incorrect, faulty or damaged upon receipt. Photographic evidence may be required to support a claim.
- Returned items should be sent by courier. It is important to note, 1st & 2nd class returns are destroyed by Royal Mail due to the type of item. Fabricspray.co.uk does not cover return postage costs.
- Any returned items must be received within 28 days of purchase to qualify for a refund or replacement.
- Any items damaged during return due to insufficient packaging may only receive a part refund at Fabricspray.co.uk’s discretion.
- In the rare event of receiving an incorrect item, we will send the correct item to you once confirmed.